Terms of Service
These Terms of Service ("Terms") govern your use of the Nettie mobile app and the nettie.app website (together, the "Service"), operated by LOVE AND COFFEE LIMITED ("we", "us", "our"), a company registered in England and Wales (company number 09859856), registered address 13 Grangemouth Road, Coventry, United Kingdom, CV6 3EZ.
By downloading, accessing or using the Service, you agree to these Terms. If you don't agree, don't use the Service. If you got Nettie from the App Store, Apple's Standard EULA also applies.
1. What Nettie is
Nettie is a calorie tracker. It estimates the nutrition of the food you log by photo, barcode or text, and compares it with the active calories your device's health platform reports. Features may change over time.
2. Not medical advice
Nettie is not a medical device or a health service, and it doesn't give medical advice. Its nutrition figures are estimates. AI estimates, product databases and calories burned from health platforms can all be wrong. Check anything important, and talk to a doctor or dietitian before making big changes to your diet, especially if you are pregnant, have a medical condition, or have a history of disordered eating. You are responsible for your own health decisions.
3. Eligibility
- You must be at least 16 years old to use the Service.
- Nettie has no login. Your data is tied to a random ID on your device, so you are responsible for your device, and data may be lost if you reinstall without restoring.
4. Acceptable use
You agree not to:
- reverse engineer, overload, tamper with or try to disrupt the Service or its servers;
- use automation or scripts to send requests outside normal use of the app, or try to get around usage limits or the paywall;
- upload content that is unlawful or that you have no right to share;
- use the Service for any unlawful purpose.
We may suspend access that breaches these Terms.
5. Subscriptions and refunds
- Nettie Pro is sold as an in-app purchase through Apple or Google, as a monthly or yearly subscription or a one-time lifetime purchase. Prices are shown in the app before you buy.
- Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel them in your App Store or Google Play account settings. Deleting the app doesn't cancel a subscription.
- If a free trial is offered, any unused part of it ends when you buy a subscription.
- Payments and refunds are handled by Apple or Google under their terms. Nothing in these Terms removes your statutory consumer rights.
- For purchase support, contact support@nettie.app.
6. Your content
You keep ownership of what you log (text and photos). You give us permission to store and process it, including sending it to our AI providers as described in the Privacy Policy, only to provide the Service to you.
7. Intellectual property
The Service, including its code, design, text and branding, is owned by us or our licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use it for its intended purpose.
8. Availability and changes
We provide the Service "as is" and "as available". We may change, suspend or discontinue any part of it, and we don't guarantee uninterrupted or error-free operation.
9. Limitation of liability
Nothing in these Terms limits liability that can't be limited by law, including liability for death or personal injury caused by our negligence, or for fraud. Otherwise, to the maximum extent permitted by law, we aren't liable for indirect or consequential loss, loss of data, or loss arising from inaccurate nutrition or activity estimates. Our total liability to you for any claim is limited to the amount you paid for the Service in the 12 months before the claim arose.
10. Termination
You can stop using the Service and delete your data at any time. We may suspend or end your access if you breach these Terms. The intellectual property, liability and governing law sections survive termination.
11. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer living elsewhere, you also keep the mandatory protections of your local law.
12. Changes to these Terms
We may update these Terms from time to time. We'll update the date above and, where changes are significant, tell you in the app. Continuing to use the Service after changes take effect means you accept the updated Terms.